Legal
Terms of Service
Last updated: 10 September 2026
These Terms of Service (“Terms”) govern access to and use of FleetNest (the “Service”), operated by NexCity Travels LLP (“we”, “us”, “our”). The Service includes the website at https://app.fleetnest.in and the FleetNest Android application.
By creating an account or using FleetNest, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
1. Who may use FleetNest
FleetNest is a business-to-business (B2B) service for companies and organizations managing fleet or cab operations. You represent that you have authority to bind the business for which you create or use an account.
2. Accounts and security
- You must provide accurate registration information.
- You are responsible for activity under your account and for protecting login credentials and OTP access.
- Company administrators are responsible for managing users and permissions in their organization.
- Notify us promptly at [email protected] if you suspect unauthorized access.
3. The Service
FleetNest provides software tools that may include vehicle, driver, duty, billing, document, subscription, and related business management features. Features may vary by plan and may change as we improve the Service.
We aim to keep FleetNest available and reliable, but we do not guarantee uninterrupted or error-free operation.
4. Acceptable use
You agree not to:
- use FleetNest for unlawful purposes;
- upload content you do not have rights to use;
- attempt to break, scan, or disrupt the Service or other customers;
- misuse OTP, messaging, billing, or other features;
- resell or misuse the Service except as expressly allowed by us in writing.
You are responsible for the legality and accuracy of business data you enter, including information about drivers, customers, suppliers, and documents.
5. Subscriptions, billing, and taxes
- FleetNest may offer a free plan and paid plans.
- Paid subscriptions are billed as described in the app/website and processed through Razorpay.
- Prices may be shown exclusive or inclusive of applicable taxes (including GST). You are responsible for applicable taxes.
- Enterprise plans are arranged through sales/support and are not self-serve checkout unless we enable that later.
- Unless required by law, all fees are non-refundable.
6. Customer data
You retain ownership of the business data you submit to FleetNest (“Customer Data”). You grant us a limited license to host, process, backup, and display Customer Data only as needed to provide and support the Service.
Our handling of personal information is described in the Privacy Policy.
7. Intellectual property
FleetNest software, branding, UI, and related materials are owned by NexCity Travels LLP or its licensors. These Terms do not transfer ownership of our intellectual property to you. You may use the Service only as permitted under these Terms.
8. Third-party services
The Service may rely on third-party providers, including Msg91 (SMS/OTP) and Razorpay (payments). Their services are subject to their own terms and policies. We are not responsible for third-party outages or actions outside our reasonable control.
9. Suspension and termination
We may suspend or terminate access if you breach these Terms, create risk/harm, fail to pay fees, or if required by law. You may stop using FleetNest at any time. To request account deletion, email [email protected].
10. Disclaimers
To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis. We disclaim warranties of uninterrupted availability, perfect accuracy, or fitness for a particular purpose, except where such disclaimers are not allowed.
11. Limitation of liability
To the maximum extent permitted by law, NexCity Travels LLP will not be liable for indirect, incidental, special, consequential, or lost-profit damages arising from use of the Service. Our total liability for any claim relating to the Service is limited to the fees you paid to us for FleetNest in the three (3) months before the event giving rise to the claim (or INR 1,000 if you are on a free plan).
12. Indemnity
You agree to indemnify and hold us harmless from claims arising out of your Customer Data, your misuse of the Service, or your violation of these Terms or applicable law.
13. Changes to the Service or Terms
We may update the Service and these Terms from time to time. The “Last updated” date will change when Terms are updated. Continued use after changes become effective constitutes acceptance of the updated Terms.
14. Governing law
These Terms are governed by the laws of India. Courts in Mumbai, Maharashtra shall have exclusive jurisdiction, subject to applicable law.
15. Contact
NexCity Travels LLP
Vakola Bridge, Santacruz, Mumbai, India
Email: [email protected]
Phone: 9653154085